Terms & Conditions

REFUNDS In the event of a purchase by a customer of a digital stake or digital ticket for the SideChatz product, Sidelynes undertakes that :

A 100% refund shall be payable to the customer in the event that

• A confirmed booking by a 1 st prize winner cannot subsequently be fulfilled due to unforeseen or not previously advised star unavailability.
• A confirmed booking is not able to be fulfilled, due to any technical failings or problems that are the responsibility of the Sidechatz platform. This does not include loss of internet or mobile network connectivity arising from the fan’s device or the fan’s network connection.
•A confirmed booking is not able to be fulfilled, due to any technical failings or problems that are the responsibility of an appropriate third party or force majeure intervention, such as government shutdown of internet or mobile networks at the location of any of the parties to the arrangement (the fan, the star, or Sidechatz).
•If the 1 st prize video chat does not take place within 30 days of the acceptance of the confirmed booking

Such refund will be made by a credit recharge back on to the same card that was used for the purchase and shall be processed within 14 days of notification of the refund being made.

CANCELLATION In the event of a customer wishing to cancel a purchase of a digital stake or digital ticket for the SideChatz product, SideLynes undertakes that :
Such cancellation shall be honoured, provided it is made within 24 hours of the time or purchase. An authorized cancellation shall result in 100% refund of the amount of the purchase.
Such refund will be made by a credit recharge back on to the same card that was used for the purchase and shall be processed within 14 days of notification of the refund being made.

DELIVERY Delivery of the purchased product, a digital stake or ticket in SideChatz shall be made electronically my email within 24 hours of the time of purchase.

PRICING DISPLAY Before being invited to the payment page the customer or visitor to the website shall be made aware of the price of the of the purchased product, a digital stake or ticket in SideChatz. This price will be displayed prominently on a call to action button, labelled ‘Buy a Star Stake’ requiring the customer to click on that button in order to proceed to purchase.

CONTACTING US If there are any questions regarding this privacy policy, you may contact us at support@sidelynes.com or on the telephone number +44 7850 990 326